Our latest update brings the process of automatic and user-friendly warranty handling.
Warranty Handling
- A QR code appears on the PDF-based invoice that can initiate warranty handling
- For Online invoices, there will be a link to start the warranty handling process
- In the warranty handling section, warranty handling can be initiated line by line
- During warranty handling, the problem can be described, an image can be uploaded, and contact details can be provided. The system automatically fills in the contact details based on the invoice information, but modifications can be made if necessary
- After submitting the warranty handling request, the system sends a confirmation email containing a live link to track all events of the warranty process in real-time
- The live link is accessible from the online invoice by clicking on the warranty handling page
- Within Fryd, all ongoing cases can be seen in the warranty handling menu in the Inventory section
- Within Fryd, with just one click, we can change status or send a message to the customer regarding the warranty handling process